Privacy Policy

Cortana Solutions LLC ("we," "us," "our") is a professional applied research and development firm registered in Wyoming, USA. This privacy policy explains how we collect, use, and protect information when you interact with our website (cortanasolutions.com), the Cortana Business AI iOS app, our communications, and related research and development services.

We may collect the following types of information:

• Contact information: Name, email address, phone number, and company name when you reach out to us through forms, email, social media, or the Cortana Business AI iOS app.
• Diagnostic submissions: Business profile details, operational answers, scorecards, and action-plan summaries when you choose to send a website or iOS business diagnostic to us for follow-up.
• Research and engagement information: Business context, operational records, technical materials, datasets, research inputs, and other information you choose to provide so we can evaluate, scope, or perform an agreed engagement.
• Social media interactions: Messages, comments, and engagement data when you interact with our Instagram, Facebook, or other active social media accounts.
• Usage data: Analytics about how you use our website, including pages visited, time on site, form actions, button clicks, device information, and referral sources.
• Cookies and similar technologies: We may use essential cookies, analytics cookies, pixels, tags, and local browser storage to understand traffic patterns, remember attribution details, and measure whether our marketing is working.

• To respond to your inquiries, diagnostic submissions, and engagement requests
• To evaluate and scope potential applied research and development engagements
• To conduct analysis, testing, prototyping, implementation, and reporting as agreed with a client
• To communicate with you through social media messaging platforms
• To send relevant updates about our research and services (only with your consent)
• To improve our website, research methods, and services through analytics
• To comply with legal obligations

The Cortana Business AI iOS app can run a diagnostic on device without sign-in. If you choose to send the diagnostic to Cortana Solutions, the app transmits your contact details, business profile details, operational answers, scorecard, and 30-day plan summary to our website API so our team can review the request and follow up.

We use iOS diagnostic submissions to respond to the specific request, evaluate whether an applied research and development engagement may be appropriate, improve our diagnostic workflow, and maintain internal inquiry and service records. We do not sell this information.

If you provide a mobile number and opt in to receive text messages from Cortana Solutions LLC, we may use that number to send service-related updates, appointment reminders, follow-up messages, and responses to your inquiry. Message frequency may vary. Message and data rates may apply.

You can opt out of SMS messages by replying STOP. For help, reply HELP or contact us at malik@cortanasolutions.com.

When you opt in, we retain the consent status, date and time, source page, disclosure version, and limited request information needed to document your choice.

SMS consent and mobile numbers are not sold, rented, or shared with third parties or affiliates for marketing, promotional, lead-generation, analytics, or advertising purposes. Mobile information is disclosed only to service providers necessary to deliver requested messaging under confidentiality obligations, or when legally required.

We use first-party website analytics to understand which pages, research materials, and inquiry paths are useful. This may include page views, form submissions, click activity, referral source, UTM campaign details, and similar website activity.

We may also use third-party measurement tools such as Google Analytics, Google Tag Manager, Microsoft Clarity, Meta Pixel, and Microsoft Advertising UET. These tools help us measure website traffic, improve campaigns, build remarketing audiences, review site usability, and understand whether ads lead to relevant engagement inquiries.

These providers may process information according to their own privacy policies and platform terms. You can control cookies through your browser settings and through any consent or preference controls we make available.

We use Meta's Instagram Messaging API to manage conversations on our Instagram account (@cortana_solutions). When you send us a direct message on Instagram, we may use automated tools to organize and respond to messages. Your messages are processed in accordance with Meta's Platform Terms and this privacy policy. We do not sell or share your message content with third parties.

We do not sell your personal information. We may share data with:

• Service providers: Hosting (Cloudflare), analytics, and communication tools that help us operate our business.
• Advertising and analytics platforms: Google, Meta, Microsoft, and similar platforms when their measurement tools are active on our website.
• Legal requirements: When required by law, regulation, or legal process.
• Business transfers: In connection with a merger, acquisition, or sale of assets.

For clarity, the advertising and analytics categories above exclude SMS consent records and mobile numbers, which are handled only as described in the SMS and mobile messaging section.

We retain your information only as long as necessary to fulfill the purposes described in this policy, or as required by law. You can request deletion of your data at any time by contacting us.

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt out of marketing communications
• File a complaint with a supervisory authority

We implement reasonable technical and organizational measures to protect your information. However, no method of transmission over the internet is 100% secure.

We may update this privacy policy from time to time. Changes will be posted on this page with an updated revision date.

If you have questions about this privacy policy or your data, contact us at:

Cortana Solutions LLC
Email: malik@cortanasolutions.com
Phone: (810) 772-9265