Workflow diagnosis
Listen to operators, map the handoffs, and measure where time, cost, and capacity are lost.
Practical AI & Software Solutions
Industry focus includes healthcare, financial services, manufacturing, and logistics.
Simplify costly handoffs around care delivery before introducing another system.
Current industry focus: healthcare.
Start with the operation, not the software.
We listen to operators, map the handoffs and delays, quantify the constraint, and agree how progress will be measured before recommending a tool.
Workflow and accountable owner
Time, cost, and capacity baseline
Redesign, automate, integrate, or stop
One operating problem. Four disciplined steps.
The work moves from operator evidence to a simpler workflow, a justified intervention, and measurable follow-through.
Workflow and systems design
Simplify ownership and process first, then design the automation, integration, AI, or software that fits.
Business case and measurement
Make the baseline, investment range, assumptions, and measures of progress visible.
Managed implementation
Launch the change, support the operators, and keep ownership, controls, and measurement intact.
Research supports the recommendation.
Cortana Research tests assumptions and keeps sources, methods, and limitations attached to the work. It informs the operating recommendation; it is not a substitute for one.
Planned study. Fieldwork has not started.
The AI Implementation Friction Field Study
Where do established organizations lose confidence, momentum, or economic clarity when they try to move AI from an experiment into an accountable operating workflow?
- Planned interviews
- 60
- Target sample for the initial field cycle
- Adoption stages
- 6
- Six planned stages from curiosity through monitored use
- Record-review target
- 10%
- Target share of interview records checked for quality
Design targets only. Fieldwork has not started and no findings are published.
View the study design
Operating studies and reference patterns.
Sector studies show how we frame expensive operating problems. Named client attestations remain separate and publish only with permission.
Healthcare
Making operations evidence usable before the next system bet
Clinical, call, billing, and quality data often live in separate exports. The decision is whether that evidence is inspectable enough to fund a native integration, a reporting layer, or neither.
Read the studyFinancial services
Where AI can enter client operations without creating uninspectable risk
Advice, servicing, and operations work have a high cost of being wrong. The useful question is which workflows can be validated before a firm commits to a platform, a model, or a broader rollout.
Read the studyBring us the workflow that keeps costing you.
Tell us where work stalls, who owns it, what it costs now, and what more operating capacity would make possible.